Welcome to FotoEscapes.com.. here you'll find a growing list of FAQ's.. if you have a question not answered here.. don't hesitate to contact us "here" with your specific question!
Yes, FotoEscapes.com accepts most major credit cards.. our payment processor is Paypal & Stripe.. We're planning on accepting cryptocurrency in the near future.. (stay tuned!)
If you have an FotoEscape.com account, after your purchase you’ll be able to see a "Download" button..here, you can download all the files associated with your order.
Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on FotoEscapes.com, confirmation might take a few minutes.
We’ll also send you a download notification email separate from any transaction notification emails you receive from FotoEscapes.com and/or PayPal.
If you're unsure if you've purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an "Instant Download" message on the images for the item.
Please note that you can't download a digital purchase through the FotoEscapes.com app at this time. To download a digital file, please sign in to FotoEscapes.com on your mobile browser or a non-mobile computer.
I purchased a digital item, but I don't have an FotoEscapes.com account.
If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.
I can’t seem to find my download notification email.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction (at) fotoescapes.com to your address book or safe list.
For now, you can still get to your file using the directions below.
Can I access my digital purchases from within my account?
Yes! To access your digital file(s), go to You > Purchases and reviews and look for the order.
To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.
If your payment is still processing, the Download Files button will be gray.
I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us here for further assistance.
If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact us here to see what program(s) you may need.
I purchased a digital file, but these options aren’t available for my order.
If you’re unable to locate a download link on your Purchases page, it’s possible that we may email files directly and has sold your file as part of a “physical item” listing.
Please contact us here for further assistance.
The troubleshooting tips below are for files downloaded directly from your Purchases page. If you’re having trouble with a file sent to you via email or third-party hosting, please contact us for assistance.
First, make sure you have purchased a digital item. If it is a digital download, you should see an "Instant Download" message on the images for the item on the listing page.
- If nothing happens when you click the download links, there may be an issue with your web browser. Disable any add-ons or toolbars that you’ve installed or check to see if they need updating. Learn how to manage your add-ons for Internet Explorer, Chrome, or Firefox.
- If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us through our contact page for further assistance.
- If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact the us through our Contact us page to see what program(s) you may need.
If you continue to have trouble, please contact FotoEscapes.com Support by clicking the link at the bottom of this page.
It depends on the type of purchase you make.. meaning, FotoEscapes.com offers "Instant Downloads" primarily.. however, we are adding "custom printing" in the near future! So, if you're reading this.. we currently "ONLY OFFER" Instant Digital Downloads of our prints! (stay tuned..more to come!)
Unfortunately, we DO NOT offer any refunds after purchasing any of our prints on our site.. FotoEscapes.com. We don't have any vendors / affiliates at this time.. so, you can only purchase our prints from our website.. FotoEscapes.com. (Stay tuned!)
Yes, upon your successful purchase of any of our prints on our site, FotoEscapes.com you will be sent a digital download file of your purchase WITHOUT any watermarks!
We appreciate this question.. however, we DO NOT ALLOW REPRINTS OR COPIES to be made without our full written consent.
If you are in the USA you can use places like Staples, Costco, Shutterfly... All of these places have been used previously by my customers and were pleased with results. For a little more 'finer' printing, you may need to Google a print house / shop in your local area.