Frequently Asked Questions

Welcome to FotoEscapes.com.. here you'll find a growing list of FAQ's.. if you have a question not answered here.. don't hesitate to contact us "here" with your specific question!


Can I pay using my credit?

Yes, FotoEscapes.com accepts most major credit cards.. our payment processor is Paypal & Stripe.. We're planning on accepting cryptocurrency in the near future.. (stay tuned!)

Downloading a digital picture

Downloading a Digital Item

I'm having trouble downloading my print?

The troubleshooting tips below are for files downloaded directly from your Purchases page. If you’re having trouble with a file sent to you via email or third-party hosting, please contact us  for assistance.

First, make sure you have purchased a digital item. If it is a digital download, you should see an "Instant Download" message on the images for the item on the listing page.

  • If nothing happens when you click the download links, there may be an issue with your web browser. Disable any add-ons or toolbars that you’ve installed or check to see if they need updating. Learn how to manage your add-ons for Internet ExplorerChrome, or Firefox.
  • If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us through our contact page for further assistance.
  • If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact the us through our Contact us page to see what program(s) you may need.

If you continue to have trouble, please contact FotoEscapes.com Support by clicking the link at the bottom of this page.

Will you send me a "Physical" print after I purchase?

It depends on the type of purchase you make.. meaning, FotoEscapes.com offers "Instant Downloads" primarily.. however, we are adding "custom printing" in the near future! So, if you're reading this.. we currently "ONLY OFFER" Instant Digital Downloads of our prints! (stay tuned..more to come!)

Do you offer refunds?

Unfortunately, we DO NOT offer any refunds after purchasing any of our prints on our site.. FotoEscapes.com. We don't have any vendors / affiliates at this time.. so, you can only purchase our prints from our website.. FotoEscapes.com. (Stay tuned!)

Will you remove your watermarks from my print?

Yes, upon your successful purchase of any of our prints on our site, FotoEscapes.com you will be sent a digital download file of your purchase WITHOUT any watermarks!

Do you accept custom orders?
Yes, we do accept custom orders.. you will have the option to either select from the current image size(s) we offer.. however, if you want a different print size.. please contact us "here!" with your specific needs / requirements.. we will try to accommodate!
Can I resell your prints on the web?

We appreciate this question.. however, we DO NOT ALLOW REPRINTS OR COPIES to be made without our full written consent.

What's the largest print size I can purchase?
Most of my images are sized to print up to the 24"x36" (60x90cm). Some of them can be resized larger ( you need to contact me for that). All sizes are listed in the description of the listing, please check before purchasing if the 24"x36" size is included.
Where can I get my order printed at?

If you are in the USA you can use places like Staples, Costco, Shutterfly... All of these places have been used previously by my customers and were pleased with results. For a little more 'finer' printing, you may need to Google a print house / shop in your local area.